Reference

Terms and Conditions That Govern Your rvip9 Account

These terms set out what you agree to when you open and use an account on rvip9 — covering deposits via DANA, OVO and GoPay, how your wallet is managed, game access, and when we may restrict or close an account.

DANA, OVO, GoPay wallet rules applyAccount eligibility depends on local lawOne account per personTerms updated with noticeIndonesia-eligible regions only

Explore the Lobby Read FAQ

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If a clause in these terms is unclear or you want to dispute a decision made under them, our support team handles those requests directly. You can reach us through live chat on rvip9, by email, or through our messaging channel. We aim to respond to terms-related queries promptly — cite your account ID and the specific clause you're asking about so we can resolve it without back-and-forth.

Team online

Live Chat

Open live chat directly on rvip9. Provide your account ID and the terms clause you want to query — our team picks it up without delay.

Email Support

Send a detailed message to our support email. Include the section of these terms that applies to your situation so we can respond with the right context.

Messaging Channel

Reach us via our dedicated messaging channel for account-related terms questions. Link your wallet type — DANA, OVO or GoPay — so the right team handles your case.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These terms are not just about what you can and cannot do — they also define what we commit to on our side. Below are the four key areas we hold ourselves to under this agreement.

Account Security

Your login is protected by OTP verification on every new device. We do not share your account credentials or wallet details — DANA, OVO or GoPay — with third parties outside the transaction flow.

Data Retention

We retain account and transaction records for as long as required under these terms and applicable local regulations. You may request a summary of your data by contacting support with your account ID.

Terms Updates

When we update these terms, we publish the revised version on this page with a clear effective date. Continued use of your account after that date counts as acceptance of the updated terms.

Dispute Resolution

If you disagree with a decision made under these terms — such as an account restriction or a withheld withdrawal — raise it through live chat or email with your account ID and relevant transaction reference.

What These Terms Actually Cover

rvip9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action taken through your rvip9 account — from first registration through to withdrawals and any dispute you raise with us. Access to the platform depends on local law and is available only where local law permits. We do not accept accounts

1
from regions where access is restricted. Your account is personal and non-transferable; sharing login credentials or running multiple accounts under different details is a breach of these terms and may result in account suspension without prior notice. Deposits made via DANA, OVO or GoPay are processed
2
through those wallet rails and are subject to the transaction conditions of each respective e-wallet provider in addition to our own rules. Withdrawals go back to the wallet used for your most recent deposit unless you request otherwise through account support. We reserve the right to
3
request identity verification at any stage — this is standard for any wallet-linked account and exists to protect your funds. Any balance held in an account found to be in breach of these terms may be forfeited. If you have questions about a specific clause, contact
4
our support team before you act on an assumption.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we receive most often about how our terms work in practice. If your question is not here, live chat is the fastest way to get a direct answer.

No. These terms allow one account per person. If we detect multiple accounts linked to the same identity or wallet — DANA, OVO or GoPay — all linked accounts may be suspended pending review.

Any balance in an account closed for breaching these terms may be forfeited, depending on the nature of the breach. Contact support before a closure decision is final if you want to contest it.

Yes, terms can be updated. We post the revised version here with an effective date. If you use your account after that date, you are accepting the updated terms — so check this page periodically.

A held withdrawal usually triggers identity verification under our terms. Submit the requested documents through your account portal or live chat, and our team will process the verification as a priority.

Access depends on local law and is available only where local law permits. These terms apply to eligible Indonesia regions — if access is restricted in your area, your account may be limited accordingly.

Contact our support team via live chat or email with your account ID. We can provide a record of your transaction history, including DANA, OVO and GoPay deposits and withdrawals, within a reasonable timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoRvip9 Banking InfoGaruda Flight Megaways InfoPrivacy Policy

Terms and Conditions That Govern Your rvip9 Account

How to Reach Us About These Terms

Live Chat

Email Support

Messaging Channel

Account Security, Data and Your Rights Under These Terms

Account Security

Data Retention

Terms Updates

Dispute Resolution

Common Questions About These Terms

01 Can I have more than one account on rvip9?

02 What happens to my balance if my account is closed for a terms breach?

03 Do these terms change? How will I know?

04 My DANA withdrawal was held — what does that mean under these terms?

05 Is access to rvip9 available in all parts of Indonesia?

06 How do I request a copy of my account data or transaction history?

Terms & Conditions

Related pages

Related pages