What We Collect and Why We Collect It
When you open an account with rvip9, we collect the details you provide directly: your name, email address, phone number and date of birth. When you make a deposit through DANA, OVO or GoPay, we record the transaction reference and wallet identifier — not your full
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wallet credentials. We also collect device and session data automatically, including your IP address, browser type and the pages you visit within our lobby. This helps us detect unusual activity and keep your account secure. We do not collect payment card numbers; all payment processing through
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local e-wallets is handled by the wallet provider under their own security standards. Data collected through your use of our platform may be processed in servers located outside Indonesia, subject to applicable local law and where the region is eligible. We retain your account data for
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as long as your account is active and for a defined period after closure, in line with our internal retention schedule. You can request a copy of your data or ask us to delete it by contacting our support team through the channels listed on this
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page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.